A Gallup Management Journal article on the values of a people focused culture:

A Powerful Alternative to Cutting Costs – Companies can improve performance by optimizing employee and customer engagement — even in this sluggish economy”

By John H. Fleming, Coauthor of Human Sigma: Managing the Employee-Customer Encounter
(http://gmj.gallup.com/content/123461/Powerful-Alternative-Cutting-Costs.aspx?CSTS=newsletter&CSTP=html)

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